PRIVACY POLICY
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit our website.
1. Information We Collect
We collect information to provide you with the best possible service. This includes:
a) Information You Provide
- Name & Email address
- Phone number
- Company name
- Product interest or enquiry details
Collected via: Contact forms, catalogue requests, and direct communication.
b) Automatically Collected Data
- IP address
- Browser type & Device info
- Pages visited
Collected to help us understand how visitors use our site and improve performance.
2. How We Use Your Information
- Responding to enquiries and requests
- Sharing product details and catalogues
- Communicating regarding orders or custom requirements
- Improving website performance and user experience
🔒 Our Promise: We do not sell or rent your personal data to any third parties.
3. Data Sharing
We may share your information only with trusted partners necessary to operate our business:
- Service providers: Hosting, email, and analytics tools.
- Logistics partners: Shipping partners (only if required for your specific order).
All third parties are contractually expected to handle your data securely.
4. Data Retention
We retain your information only as long as necessary to respond to your enquiry, maintain business communication, and meet legal or operational requirements.
5. Cookies & Tracking
Our website uses cookies to improve functionality and analyze website usage. You can disable cookies at any time through your browser settings.
6. Data Security
We take reasonable steps to protect your information using secure hosting, SSL encryption, and controlled internal access. While no system is 100% secure, we continuously monitor our security practices.
7. Your Rights
Depending on your location, you have the right to access your data, request correction or deletion, and withdraw consent. To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page.
10. Contact Us
Have questions about your data? We are happy to help.